Thank you for shopping at miaolab.us. This Shipping Policy outlines our processes and regulations regarding order processing, shipping, and delivery.
- Order Processing Time
Orders will be processed within 1 to 3 business days after successful payment.
Order processing takes place Monday through Friday, excluding weekends and public holidays.
Orders placed after 4:00 PM on Friday will be processed the following Monday.
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.
Please note that order processing time and shipping time are two different concepts.
- Delivery Destinations
Currently, we offer delivery services to customers located in the United States and Canada.
The available delivery destinations may vary depending on the service coverage of our partner carriers. If you cannot select your region at checkout, it means that delivery is currently unavailable for that destination.
3 . Estimated Delivery Time
Estimated delivery time varies by destination.
United States
Estimated delivery time: 7–12 business days
Canada
Estimated delivery time: 7–12 business days
The above delivery times are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
- Shipping Costs
All our orders include free shipping.
- Order Tracking
You will receive a tracking number via email after your order is shipped.
Category updates may take 2 to 5 business days, depending on the carrier’s processing speed.
- Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply, depending on the regulations of the destination country or region.
These fees are determined by the customs authorities of the destination country and are borne entirely by the customer.
- Delivery Delays or Lost Packages
Although we work with trusted logistics providers, delivery delays may still occur due to the following reasons:
Customs inspection
Inclement weather conditions
Service disruptions by the logistics carrier
Seasonal peak demand
If your order does not arrive within the expected timeframe, please contact our customer service team for assistance.
- Incorrect Delivery Address
Customers are responsible for providing accurate delivery information at checkout.
If an incorrect or incomplete address is provided and the order has already been shipped, we may not be able to correct the delivery address.
If a package is returned due to incorrect address information, additional shipping costs may apply for reshipment.
- Contact Us
Shenzhen Mijin Technology Co., Ltd.
Tel: +86 19185829168
Email: support@miaolab.us
Address: Room 203, Block C, Jisheng Building, Minzhi Street, Longhua District, Shenzhen, China 518131